Returns Policy

Returns & Cancellations Policy

We are responsible for what we sell. Our aim at www.thekidscircle.com is to ensure that you as our customer is completely satisfied. If you are not 100% satisfied with your purchase we will gladly accept the return of packages within 15 days of the sale date and will issue a full refund minus the shipping charges.

All we ask that the product be returned unused and in the same condition as you received it, in its original box and packaging. www.thekidscircle.com reserves the right to reject any return request if the product package is opened or the product looks used.

There are some products that we cannot take back if the company seal while packaging has been opened due to hygiene reasons. Example - inner wear, breast pumps, nipples or teats, baby food etc.

Product Return Policy
Clothes & Footwear 15 Days from Delivery Date
Other Product Except for Food and Personal Products 7 Days from Delivery Date
Food Products and other products such as Diapers, Wipes, Creams, breast pumps, inner wear, baby foods, personal products. No Returns Accepted


In case the product received is the incorrect product
In this case we would refund 100% of the product cost if intimated immediately or within 7 days on receipt of the product. We urge you not to accept a product in this case. We will also bear the return shipping for any incorrect product delivered.

Return method & payment

  • We urge our customers not to accept an incorrect product; we will also bear the return shipping for any incorrect product delivered.
  • For all other products, we will refund 100% of the product cost after deducting a shipping charge of Rs.100/-. In case the customer has not availed the free shipping facility, the actual shipping charge will be deducted and the rest of the product cost will be refunded to the customer
  • You are encouraged to take www.thekidscircle.com gift voucher for the refund amount but if you insist cash refund can be provided and for all refunds we will refund the amount to same mode of payment as used during checkout. Refunds for cash on delivery will be made via online transfer of funds to the customer’s bank account.
  • If you are opting for a refund of a COD order, you need to note that .For customer verification the following documents would be required along with the product for a refund of COD product – photo ID proof (PAN Card, Passport) and address proof.
  • After we receive a product for replacement/refund, we will review the product within 3 working days and initiate the process of replacement or refund. If a product has to be replaced, it will be shipped within 3 working days post the validation of the product for replacement.
  • The refund will be happen within 14 days of receipt and inspection of the goods

Cancellations
If you choose to cancel the order before the product is shipped, you will be entitled to a 100% refund. The timeline is 24 hours after placing the order (and the order in 'yet to be shipped' stage) In case the product is shipped then the policy as mentioned above will be applicable.

Please contact us on customercare@thekidscircle.com or speak with customer care on +91- 9900466183 (9AM - 6PM/ Mon to Sat) for any doubts and concerns.