1. What are the delivery modes available?
Thekidscircle.com offers you 2 delivery modes:
Standard Delivery : Delivered in 3-7 business days
Express Delivery: Delivered in 1-3 business days
The delivery options available to you will depend on your pin code, the product you choose to buy, as well as delivery capability of our brand partner.
2. How can I find out if Thekidscircle delivers to my address?
When you enter your pin code while placing your order, you will get an instant notification telling you if we can deliver to your location.
3. How can I find out about the delivery charges?
Delivery is free above a purchase of Rs.699/- Delivery charges would be applicable on some items. These charges would be automatically added to the cart on selecting the said items and would be visible on the checkout page.
4. Will all brand partners on Thekidscircle ship to the area I live in?
Whether a brand partner can ship to your area or not depends on their capability to service your area through self- or partner courier networks, and legal restrictions, if any. Sellers may choose to not service certain areas based on their business policies or discretion.
5. When will my order arrive?
We’ll send you an estimated delivery time of your order as part of the order confirmation email and SMS. Get more information on how to track your order on the Order Tracking page.
6. Why does the delivery time vary from brand partner to brand partner?
The delivery time depends on the availability of that product as well as the estimated handling time taken by our brand and logistics partners. We’ll show you the estimated delivery time on the product page, right after you enter your pin code.
7. Why is my order late?
Delays can occur because of bad weather, flight delays, political disruption, high volumes of shipments during sales or other unprecedented events. Get more information on how to track your order on the Order Tracking page.
8. How can I reschedule my delivery?
Please contact Customer Care as soon as possible and we will try to reschedule delivery if possible.
9. I have missed my delivery. What happens now?
Our logistics partner will always call your registered number before delivering your order. In case you are unable to receive the package then, you can ask the executive to drop it off at a more convenient time. Alternatively, you can get in touch with our Customer Care and we will do our best to reschedule the delivery at a date and time convenient to you.
10. Do you deliver internationally?
Currently, we do not deliver orders internationally. We deliver only in India.
11. The order status says ‘Delivered’ but I haven’t received my order.
We only update the delivery status for an order once it has been delivered successfully. If you haven’t received your delivery, or if you find that any part of your order is missing on delivery, please get in touch with our Customer Care at the earliest.
12. Can I request different items from my cart to be delivered separately?
Unfortunately, we can’t ship products from the one order to separate addresses right now. In such cases, it’s ideal to place separate orders, which will be delivered to different addresses.
13. Can I choose a specific date and time for delivery?
We would love to do that Unfortunately, the option to choose a specific date and time for delivery is not currently available on Thekidscircle.
14. When will I get my order if it says ‘Out for Delivery’?
When the order status reads ‘Out for Delivery’, it means that our logistics partner will attempt to deliver your order that same day.
15. Is there a standard packaging for all items ?
We deliver the products in various sizes and packaging. However, this may vary for certain fragile items in categories. This is done to protect the delicate goods from damage during transportation and handling.
16. What are your Shipping Charges?
We offer free shipping as a promotion to order value above Rs.699/- in a single order. Thekidscircle can remove, review this promotion without any notice.
For orders below Rs.699/- a standard fee of Rs.70/- inclusive of GST is charged per order.