THESE ARE SOME OF YOUR FREQUENT QUESTIONS, WE HAVE ANSWERED.
You can cancel your order before it has been processed by the brand / seller. You will receive a full refund in this case.
Here is how to cancel your order:
• Log in to your account and go to My Account
• Select the appropriate order from ‘My Orders’
• Click on ‘Cancel Order’ for the item(s) you want to cancel, individually
• Select the reason and confirm the cancellation
Once you are done, we will send you an acknowledgement of the cancellation. Remember, you won’t be able to cancel an order after it has been processed by the brand / seller.
Make sure you cancel your order before it has been processed by the brand / seller. That is the only way we can refund the full amount you have spent.
Yes, you can. You can individually cancel product(s) in your order before it is processed by the brand / seller. Go to My Orders in the My Account section to cancel products.
That means the product(s) from your order have already been processed and you cannot make any cancellations now.
For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive a refund in the source account within 7-10 business days from the time of order cancellation.
Sometimes our sellers cancel orders for various reasons – the product could be out of stock or may not meet our quality standards. Once an order has been cancelled, the refund amount will be credited to the source account within 3-4 business days. In the case of certain public sector banks, it can take up to 10-15 business days.
You can cancel an order at any time till the product has been packed or as long as the cancel option is available on App / Website / M-site. This includes items purchased on sale. Any amount paid will be credited into the original mode or payment.
Here is how to return an item you ordered: Go to My Orders and select the item(s) you want to return.
• Click on the Return button below the item.
• Select your reason for returning the item and confirm your return request.
Note that in some cases, we might not find the reason for returns acceptable because of seller policies; in such cases, we will call and advise you on next steps.
Please refer to the Returns tab mentioned on the product page.
Returns are not possible in cases where the brand / seller has mandated a no return policy, or for hygiene reasons. Also, we cannot accept returns after the timeline has lapsed.
If you have shopped on Thekidscircle, here are some products we cannot take back at all:
• Babycare, diaper, Innerwear, lingerie, socks, clothing freebies and swimsuits, for hygiene reasons
• Perfumes, personal and beauty care products, as mandated by the seller
• Products that have been tampered with or are missing serial numbers, as mandated by the seller
• Personalised / engraved items, as mandated by the seller.
For complete details please refer to our Returns Policy.
Unfortunately, if a pick-up facility is not available for your PIN code, we will request you to courier the products you want to return to us. Please share your airway bill details/copy with us, and we’ll refund the courier charges to you as per the returns policy, after the product has passed our quality checks.
Enclose the item(s) in original condition and packaging, along with the original box, as part of the return package. Remember, we cannot offer refunds for products if their tags / labels or seals have been tampered with – so be extra careful. Also, in case of self-couriered returns, email us proof of dispatch (the slip / air waybill provided by the logistics company) at firstname.lastname@example.org.
To find out all you need to know about returns, refer to our Returns Policy.
Unfortunately, we do not offer a replacement option. Instead, you can request a return and place a separate order for the new product(s) you want to order.
Yes, you can. Just select the product(s) you want to return and initiate the return right away. You should know that we cannot accept returns of incomplete product combos (for example: Buy one get one free combo, free gifts, etc.).
Yes. Any freebies / gifts that you received will need to be returned along with the original product.
Once you have made a return request with us, a pick-up will be arranged within 3 business days.
Yes, it is possible. To cancel your return request, please visit the My Account section.
Once the return request is approved, you will receive a SMS notification that contains the airway bill (AWB) number. You can use it to track the product returned on our logistics partner's website.
It may take our logistics partner some time to update the delivery status online. Please allow 48 hours for the delivery status to be updated. You can then place your return request.
It is unfortunate, but the reason for making the return does not comply with our policy.
If your order or a part of it does not match the product description, we will look into it right away. You can initiate a return request through My Orders in the My Account section.
Yes, products bought on sale can be returned.
Unfortunately, we can’t replace products that you’ve already ordered. Instead, you can request a return and place a separate order for the new products you want to order.
The request will be considered as long as the return has been initiated within the return window. If there is a delay in picking up a product you want to return, contact our customer care team to reschedule the pick-up.
Items can be returned within 7 days of the delivery. All items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included. Any returns that do not comply with our policy will not be accepted.
Note: Return Policy differs from product to product, We request you to refer the 'Product Display Page' of the item you wish to buy to know more about that item's return policy
At the time of creating a return, customers are requested to confirm (via a check box click) that the product being returned is unused with original tags intact. At the time of pick-up, if the above conditions are not found to be met, your return may be put on hold pending further clarification with our customer care team.
This is unfortunate. However, This may have happened if the item returned is used, damaged or original tags are missing. For more details, please call our customer care team.
If the product returned does not meet our quality standards, or is found to be damaged, used, missing the original tags, the same will be re-shipped to you and a refund will not be processed. For more details, please call our customer care team.
We offer 2 delivery modes:
• Standard Delivery: Delivered in 3-7 business days.
• Express Delivery: Delivered in 1-3 business days.
Currently, we do not have Same day Delivery
The delivery options available to you will depend on your PIN code, as well as the product you choose to buy and the brand / brand / seller's policies.
When you enter your PIN code while placing your order, we will instantly be able to tell you if we can deliver to your location.
Whether a brand / seller can ship to your area or not depends on their ability to service your area through self or partner logistics networks, and legal restrictions, if any. Brand / sellers may choose to not service certain areas based on their business policies or discretion.
We do not deliver internationally at the moment. Right now, you can place your orders from anywhere in the world as long as the shipping address is in India.
Unfortunately, not. As per our policy, you will have to accept the order and can then return it, or get in touch with our customer care team in case you have any concerns.
Unfortunately, since we partner with external logistic partners, we do not have a say in their delivery schedule. So you cannot choose a specific date and time for delivery on Thekidscircle right now. But soon, maybe.
Please contact our custoner care team as soon as possible, and we will try to reschedule the delivery.
Unfortunately, at the moment we do not have the capability to speed up delivery.
Since we partner with external logistics providers, we do not have the contact information of the delivery executive.
We apologise for the inconvenience. Please contact our customer care team so we can ensure that the product is delivered to your doorstep.
No. However you will receive an SMS alerting you that your order is out for delivery. You can also track your order from the My orders section in My Account.
If you are being asked to pay more than the COD amount on your invoice, please do not accept the order. You may call our customer care team and raise a complaint. We will investigate the matter and either attempt to deliver your order again or issue a full refund.
You can contact our customer care team with the details, and we will get in touch with the logistics service provider to resolve your complaint.
Please Note: Your account can only have one registered number to which you will recieve all the order related communications i.e. from the time order is placed to the delivery of the product.
Also, There's no limit on number of times you update the phone number under the Edit Profile section. Every time you update the phone number, all order-related communications will be sent to the updated number.
For example: If an order is placed on March 19 and the number is updated on March 20, all order-related communication from March 20 will be sent on the updated number until your order is delivered.
Delays can occur because of bad weather, flight delays, political disruption, high volumes of shipments during sales or other unprecedented events. Get more information on your order by checking the Order Tracking page.
Thekidscircle charges a nominal shipping fee on certain brands / products. Our shipping fee is levied in order to cover the delivery cost and serve as insurance for high value items. Wherever applicable, it will be added to your total at Checkout. Currently we are running a promotion of free shipping above an order value of Rs.699/-
The delivery time depends upon the availability of the product purchased, and the handling time for the brand / seller and logistics partner.
Unfortunately, at the moment we cannot ship different products in the same bag to separate addresses. We hope we can make this happen for you soon.
Brands/ sellers generally pack and ship items within the time specified on the product page. Business days exclude public holidays and Sundays. Estimated delivery time depends on the following factors:
- The brand / seller offering the product
- Product availability with the brand / seller
- The destination to which you want the order shipped to, and location of the seller
You can check the expected delivery date of your order(s) under My Orders in the My Account section.